Shipping & Tracking & Exchange
ESTIMATED SHIPPING TIME:
All orders are dispatched from Monday- Friday within 72hrs of the purchase. Please note that during saleand promotional periods orders may take up to 3-5 additional days to arrive.
- United Kingdom:5-6 days
- United States: 7-9 days
- Canada:9-12 days
- Australia 8-10 days
- New Zealand:10-12 days
- Rest of World: 10-15 days
If you are having qustions about shipment, please contact our live bot or email us at service@duoerjewels.com
Â
Exchange
Our store pursues the exchange instead of return if you encounter quality problems, according to the evidence of product damage, we will be free to distribute the product again.
If you are having problem about our products , please contact our live bot or email us at service@duoerjewels.com.
Â
FAQS
-
Has my order been shipped yet?
We ship your order from Mon- Fri within 72 hours after your purchase. You will receive a shipping confirmationemail with your tracking number once we shipped your order. lf you didn't see it, check your spam or chatwith our live bot/submit an online contact form.
Â
-
How do I track my order delivery?
You can either click the tracking link in the email, or talk to our live chat bot on the website to track yourorders delivery.
Â
-
why was my package delayed in transit?
Unfortunatelv, once we have shipped a package any shipping delays are completely out of our hands. Pleasecontact your package carrier or contact us if you are experiencing shipping delays. We will try our best tohelp.
Â
-
My item is lost/damaged in transit, what can I do?
Your package carrier is responsible for any transit loss or damage. However, we will assist you report themissing/damaged item to your carrier and get compensation.lf it can't be solved, we will reship your packageand make sure your money is well spent.if your package is missing or you receive a damaged item in the package, please email usat service@duoerjewels.com.